CLIENT RIGHTS RESOLUTION
MCCDDC encourages individuals to voice grievances or complaints if they are dissatisfied with services. If a person feels their rights have been violated they may contact (or a referral will be made on their behalf) to Missouri Protection and Advocacy to obtain legal representation.
MO P & A can be reached directly at:
Phone: (573) 659-0678 Toll free: (800) 392-8667 MO Relay (TDD): (800) 659-2966
If an individual wishes to make an anonymous complaint, they should call their Service Coordinator, Vocational Rehabilitation Counselor, or other support worker to express their concerns. Coercion or other behavior used to intimidate the person filing the grievance or complaint will not be tolerated. Grievances or complaints can also be filed anonymously with DMH’s Constituent Services Office: (800) 364-9687
ABUSE AND NEGLECT
If abuse or neglect is experienced, take immediate action by calling the Abuse and Neglect Hotline. All MCCDDC employees are mandated reporters trained to recognize abuse and neglect and will assist with calling if desired. If the complaint and is about an MCCDDC employee, contact your Service Coordinator, guardian, or any other trusted person to support you, if desired.
Adult Abuse and Neglect Hotline Child Abuse and Neglect Hotline Missouri Department of Health and Senior Services Missouri Department of Social Services
(800) 382-0210 (800) 392-3738