"Nothing About you, Without You"
MCCDDC staff are dedicated to ensuring confidentiality to all our customers. Signed releases are mandatory for all information that is released. MCCDDC staff have been trained in the HIPAA regulations and understand the importance of your confidentiality as well as the sanctions that can occur. MCCDDC recognizes the need to be accountable to the public. MCCDDC staff will provide the public with information upon request. Please direct any inquires for information to the individual's agency contact person or program manager.
Client Rights Resolution
ABUSE AND NEGLECT
If abuse or neglect is experienced, take immediate action by calling the Abuse and Neglect Hotline. All MCCDDC and County Connections employees are mandated reporters trained to recognize abuse and neglect and will assist with calling if desired. Any suspected abuse or neglect can be reported anonymously without reprisal through the Department of Mental Health Office of Consumer Safety toll-free at (800) 364-9687 from 8 a.m. to 5 p.m. Monday through Friday or to the below 24-hour hotlines. If the complaint is about a MCCDDC or County Connections employee, contact your guardian or any other trusted person to support you.
Adult Abuse and Neglect Hotline Child Abuse and Neglect Hotline Missouri Department of Health and Senior Services Missouri Department of Social Services
(800) 382-0210 (800) 392-3738
Confidentiality & Disclosure
MCCDDC assures that no person shall, as provided by Federal and State civil rights laws, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity. MCCDDC further ensures every effort will be made to ensure non-discrimination in all programs and activities, whether those programs and activities are federally funded or not.
MCCDDC agrees to comply with all provisions prohibiting discrimination on the basis of race, color, or national origin of Title VI of the Civil Rights Act of 1964, as amended, 42 U.S.C. 200d et seq., and with U.S. DOT regulations, “Nondiscrimination in Federally-Assisted Programs of the Department of Transportation – Effectuation of Title VI of the Civil Rights Act,” 49 CFR part 21.
MCCDDC staff are required by law to report any suspicion of abuse or neglect. Coordination with state or federal Department of Corrections staff is required for those customers who are currently on probation or parole.
LOQW, Inc. encourages individuals to voice grievances or complaints if they are dissatisfied with services. If a person feels their rights have been violated they may contact (or a referral will be made on their behalf) to Missouri Protection and Advocacy to obtain legal representation.
MO P & A can be reached directly at:
Phone: (573) 659-0678 Toll free: (800) 392-8667 MO Relay (TDD): (800) 659-2966
If an individual wishes to make an anonymous complaint, they should call their Service Coordinator, Vocational Rehabilitation Counselor, or other support worker to express their concerns. Coercion or other behavior used to intimidate the person filing the grievance or complaint will not be tolerated. Grievances or complaints can also be filed anonymously with DMH’s Constituent Services Office (Office of Consumer Safety): (800) 364-9687
Affirmative Action / Equal Opportunity
MCCDDC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.